Yen Eriksen

Lead Service Designer


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Yen Eriksen is many, many things. A digital strategist and human-centred service designer with specialities in software development and user experience transformation. A highly experienced co-design and digital workshop facilitator. A writer and storyteller. A longtime community educator and an LGBTIQ+ and intersectional feminist advocate.

Yen has worked extensively with the federal and local government, on university digital transformation, community development, policy and research. They also have rich experience in community media, the women’s sector, fundraising, youth engagement and social media. Their clients have included the Clean Energy Regulator, Family Safety Victoria and the Australian National University.

Yen has worked as a Scrum Master and is experienced in Agile project management methodologies and coaching, and Scaled Agile Framework (SAFe) methodology and implementation. As a service designer, Yen specialises in online, remote, and participatory co-design workshop facilitation.

Yen holds a Bachelor of Arts specialising in gender studies and Asian studies, a course qualification in Program Management, and has completed a master class in Design Thinking for Innovation, and Service Design. Yen was awarded the Young People's Human Rights Medal by the Australian Human Rights Commission for their LGBTIQ+ advocacy work.

Yen has a keen interest in stakeholder engagement and strategic governance and has served as a volunteer board member for a number of community and charity organisations including Canberra Community Law legal centre, A Giving Circle, and Community Radio 2XX FM. They are a founding member of the ACT Government's LGBTIQ+ Ministerial Advisory Council.

Yen works to create space for unheard voices and stakeholder needs and believes that the work you do belongs to the people you do it with.

Yen Eriksen

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