Designing change, together

Paper Giant is a strategic design consultancy. We help you to understand and solve complex problems, together with your customers and communities.


Paper Giant is a strategic design consultancy that helps organisations understand and solve complex problems, with their customers and communities.


Latest work
Latest news

PG #57: Working together, apart

Over the past month I have developed strong preferences for the inconsequential functions of video conferencing software. I now have an opinion about how the “end meeting” button works in Zoom, know the keyboard shortcuts for Google Meet, and am convinced that using Webex is a test of personal fortitude. For those of us that […]

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PG#56: We Can Do Better Than ‘Normal’

A few years back, when Paper Giant was not much more than a name and two designer-researchers fresh out of academia, I conducted some research into social isolation – specifically ways that telehealth technology could play a role in reducing isolation among elderly people and people living with disability in the regional Queensland town of […]

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PG #55: It’s Okay To Slow Down

Crises affect people differently, and people respond to them differently. Over the last few weeks, we’ve observed the natural and understandable reactions of many people – my own colleagues, friends and family included – as we all attempt to cling to normality. Zoom seminars and listicles spruiking home productivity and remote collaboration tips have been […]

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PG #54: So Much For Plans

Originally when I was asked to write an introduction for this week’s newsletter I had grand plans to talk about the role of design in strategic leadership. Given the events of the past few weeks, that simply doesn’t feel very relevant anymore.  While adjusting to working within this new paradigm, topics such as community, care […]

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PG #53: How Can We Support Each Other

Please take care of yourself, and each other. We were impressed by the transparency of David Walsh’s recent Dark Mofo 2020 Statement regarding the cancellation of this year’s festival, in which he shared his personal decision making process. It has prompted us to share some of our own thinking and actions here at Paper Giant, in case […]

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Our services

Social Research. Quantitative Research. Data Science. Strategic Foresight.


Facilitation. Capability Building. Partnering.


Co-Design. Service Design. Experience Design. Communication Design. Policy Design. Prototyping. Innovation. Business Transformation.


Monitoring. Evaluation. Validation.


If you're interested in working with us, just get in touch.

Call: +61 (03) 9112 0514


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Melbourne (HQ)

Level 3
2 Russell Street
VIC, 3000


Level 3
17-21 University Avenue
ACT, 2600

Paper Giant acknowledges the Wurundjeri and Boonwurrung people of the Kulin nation, and the Ngunnawal people as the Traditional Owners of the lands on which our offices are located, and the Traditional Owners of Country on which we meet and work throughout Australia. We recognise that sovereignty over the land has never been ceded, and pay our respects to Elders past, present and emerging.