Designing change, together

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Paper Giant is a strategic design consultancy. We help you to understand and solve complex problems, together with your customers and communities.


Paper Giant is a strategic design consultancy that helps organisations understand and solve complex problems, with their customers and communities.


Latest work
Latest news

#MKW19: Meet Ruth De Souza

One week to go and we are very excited to announce that Dr Ruth De Souza will be joining us at our workshop Diversity in the Innovation Ecosystem. We’ve been working with Ruth to support a leading community health organisation in co-designing their strategic vision for cultural safety. Ruth has a passionate interest in disentangling […]

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PG #33 – The ‘dark matter’ of design

The first time I heard the term ‘dark matter’ in relation to design was when Dan Hill used it in his excellent book Dark Matter and Trojan Horses. This was 2014, before ‘strategic design’ was something people talked about, and before Paper Giant got started. You could almost say the concept of ‘dark matter’ is why Paper Giant got […]

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#MKW19: Meet Mario Visic

It’s only two weeks to go until our Melbourne Knowledge Week workshop Diversity in the innovation ecosystem on May 22. This week we chatted to our fourth speaker Mario Visic, Developer Mentor at Envato about his motivation to champion diversity and inclusion in the workplace. Mario has always been passionate about software engineering. Since 2017, […]

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#MKW19: Meet Lynn Nguyen

This week, in the lead-up to our Melbourne Knowledge Week workshop Diversity in the innovation ecosystem, we chatted to our third speaker: Lynn Nguyen, Customer Strategy Manager at Scope Australia. Scope is one of Australia’s largest not-for-profit disability service providers. Scope supports people with physical, intellectual and multiple disabilities to achieve their goals in life. […]

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PG #32 – Don’t Ignore The Outliers

People typically focus on the averages in their data. Designing for the middle 90% is usually faster, cheaper, more efficient. But the ‘outliers’ in your data are people, and decisions that ignore their needs might cause real suffering. In this newsletter we take a look at; the importance of outliers, the neural implications of skim […]

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Our services

Social Research. Quantitative Research. Data Science. Strategic Foresight.


Facilitation. Capability Building. Partnering.


Co-Design. Service Design. Experience Design. Communication Design. Policy Design. Prototyping. Innovation. Business Transformation.


Monitoring. Evaluation. Validation.


If you're interested in working with us, just get in touch.

Call Chris Marmo: +61 414 436 829


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2 Russell Street
VIC, 3000

Paper Giant acknowledges the Wurundjeri people of the Kulin nation as the traditional owners of the lands on which our office is located, and the traditional owners of country on which we meet and work throughout Australia. We recognise that sovereignty over the land has never been ceded, and pay our respects to Elders past, present and emerging.