Designing change, together

Paper Giant is a strategic design consultancy. We help you to understand and solve complex problems, together with your customers and communities.


Paper Giant is a strategic design consultancy that helps organisations understand and solve complex problems, with their customers and communities.


A calm and organised desk showing structured conversations and activities.

We can help you navigate COVID-19 and its impacts on workplaces, teams, and individual wellbeing. 

Paper Giant has helped a number of organisations understand their workforce needs and plan for changes in response to COVID-19. We can help you understand how to support your staff, make decisions on your future workplace and ways of working, and plan for a future full of diverse needs and distributed teams.

Our Employee Experience services

Latest work
Latest news

PG #68: Competing for talent in the post-Covid world

We’re all aware that organisations engage in competition with each other at a product and service level – in fact, within industries and markets we’ve designed rules and regulations to ensure competition, with the recognition that it leads to better outcomes for customers and communities.  We are less aware of another form of competition, including perhaps the […]

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PG #67: Five ways to bring more strategy into your work.

Ask a room of a hundred strategists what ‘strategy’ means, and you’ll get a hundred different answers. And that’s how it should be: each organisation is going to need a definition that works for them. It’s all about making sure the work people do every day is effective, and actually getting them to where they […]

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Untangling complexity with Systems Thinking

On Thursday 17 September 2020 we facilitated the successful online event Untangling complexity with Systems Thinking for the Service Design Canberra meetup group.  Dr Reuben Stanton, Managing Director at Paper Giant spoke about systems thinking and it’s value for seeing the big picture. Paper Giant was humbled to be awarded the 2020 Gold in the […]

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Panel discussion: ‘Supporting Justice, a collaboration with CIJ’

If you’re interested in learning how we used inclusive collaboration, capability resource building, and accessible information design to improve justice outcomes for people with disability, click through to a webinar recording of the discussion between Paper Giant managing director Reuben Stanton, communication designer Hope Lumsden-Barry,  design researcher Bonnie Graham and Michael Haralambous from RMIT Centre […]

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PG #66: Vulnerability in the Workplace

I cried a lot while working on my last project. Sometimes I kept how I was coping to myself. Sometimes I shared it with the people around me. As a project team, we had a lot to process. In partnership with Beyond Blue, we were exploring how COVID-19 is affecting people’s mental health and wellbeing, […]

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Our services

Social Research. Quantitative Research. Data Science. Strategic Foresight.


Facilitation. Capability Building. Partnering.


Co-Design. Service Design. Experience Design. Employee Experience. Communication Design. Policy Design. Prototyping. Innovation. Business Transformation.


Monitoring. Evaluation. Validation.


If you're interested in working with us, just get in touch.

Call: +61 (03) 9112 0514


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Melbourne (HQ)

Level 3
2 Russell Street
VIC, 3000


Level 3
17-21 University Avenue
ACT, 2600

Paper Giant acknowledges the Wurundjeri and Boonwurrung people of the Kulin nation, and the Ngunnawal people as the Traditional Owners of the lands on which our offices are located, and the Traditional Owners of Country on which we meet and work throughout Australia. We recognise that sovereignty over the land has never been ceded, and pay our respects to Elders past, present and emerging.