We work collaboratively with our clients to deliver better products, services and policy.

Services we offer


Paper Giant are expert mixed-methods researchers – as comfortable with ethnographic deep dives as we are running global surveys.

Social innovation

We work with not-for-profits and government agencies to understand communities and organisations, identify leverage points, and co-design solutions.

Strategic design

We bring design thinking and strategy together to create solutions to the complex problems organisations face.

Service design

We are expert service design and innovation practitioners who partner with organisations to transform service delivery and customer experiences.

Product innovation

We are experienced digital product designers who can help with your digital experience, content and information architecture needs.

Capability building

We are leaders in Australia’s research, design and innovation communities, and we bring these capabilities to organisations of all shapes and sizes.

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Each month, our team share their thoughts on design-related topics, reflect on current social issues and share what’s happening in and out of the studio. We'll also include an invitation to our monthly meet up, Office Hours. We'd love you to join us.

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Paper Giant

Paper Giant acknowledges the Wurundjeri and Boonwurrung people of the Kulin nation, the Ngunnawal and Bundjalung people as the Traditional Owners of the lands on which our offices are located.

We acknowledge the Traditional Owners of Country on which we meet and work throughout Australia. We recognise that sovereignty over the land has never been ceded, and pay our respects to Elders past and present.

Aboriginal and Torres Strait Islander people are advised that this website may contain images and voices of deceased people.