Paper Giant are expert mixed-methods researchers – as comfortable with ethnographic deep dives as we are running global surveys. We’re passionate about helping organisations understand the contexts, communities and customers they serve, and in translating that understanding into impact.

Featured case study

Department of Home Affairs

Creating a world-first framework for assessing refugee identities

The Australian Department of Home Affairs asked Paper Giant to conduct ethnographic research in Myanmar so they could better understand the experiences and life stories of refugees.

A man sits on the edge of a mountain slope, looking out over the clouds below. He is wearing a high-vis jacket and has a hard hat next to him.

What we do

Inclusive, rigorous and actionable insights that take the risk out of your big decisions. We find answers to your most important policy, service, product and design questions.


Insight to strategy

We translate our research findings into tangible strategic recommendations. We don’t just tell you what we find, we tell you what it means for you.

Engaging, actionable, long term.

We create compelling records of our research, including data visualisations, videos, interactive reports and websites so that you can communicate it easily, and return to it time and again to guide your decisions.

Solid ethics, diverse groups

Our ethics framework guides our research, and our team has experience conducting research with culturally and linguistically diverse groups in Australia and internationally.

International reach

We have a proven track record conducting both qualitative and quantitative research around the world, and can respond quickly to your needs.

Building capability

We love teaching others to do what we do, and welcome you and your teams to embed with us throughout projects.

Working with Paper Giant has been fantastic. Research can sometimes be daunting and confusing but they made the methods engaging and understandable to the team – uncovering a wealth of insights about small business owners that are used across ANZ in the process.

Alex Turner, ANZ

Have big questions?

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Each month, our team share their thoughts on design-related topics, reflect on current social issues and share what’s happening in and out of the studio. We'll also include an invitation to our monthly meet up, Office Hours. We'd love you to join us.

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Paper Giant

Paper Giant acknowledges the Wurundjeri and Boonwurrung people of the Kulin nation, the Ngunnawal and Bundjalung people as the Traditional Owners of the lands on which our offices are located.

We acknowledge the Traditional Owners of Country on which we meet and work throughout Australia. We recognise that sovereignty over the land has never been ceded, and pay our respects to Elders past and present.

Aboriginal and Torres Strait Islander people are advised that this website may contain images and voices of deceased people.