MCEC 1 - Defining the user experience

MCEC001 - Map

MCEC - Map

MCEC 2 -  Leveraging a placemaking approach

MCEC - Experiences

MCEC - Experience

MCEC 3 - Celebrating Indigenous history and culture

MCEC - Posters

MCEC - User story

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MCEC 4 - Providing a glimpse into the future

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Arts and culture are a core part of a vibrant, healthy society. We’ve partnered with government and arts organisations to improve access to the arts across Australia.

Arts and Culture

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Sam - Editorial

Sam - Featured

Samantha Roche

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Ernez - Editorial

Ernez Dhondy

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Mitchell - Editorial

Mitchell - Featured

Mitchell Cheong

Defining the physical, cultural, and operational aspects for a new locally-grounded events centre

BB011 - A gap in support

BB011 - Co-designing a direction

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BB011 - Visualising the concept of listening well

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BB011 - Validating and refining our co-design

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BB011 - A robust, repeatable approach

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Mental health and wellbeing is woven throughout all of society and cannot be approached in isolation. We are proud to be one of many contributors in this important space.

Mental Health

We work with not-for-profits and government agencies to understand communities and organisations, identify leverage points, and co-design solutions.

Social innovation

Community engagement

Co-design

Employee experience

Customer experience

Digital strategy

We bring design thinking and strategy together to create solutions to the complex problems organisations face.

Strategic design

International research

Market research

Social research

Design research

Paper Giant are expert mixed-methods researchers – as comfortable with ethnographic deep dives as we are running global surveys.

Research

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Rachel - Editorial

Rachel - Feature

Rachel Podbury

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Hannah - Editorial

Hannah - Featured

Hannah Stocks

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Louise - Editorial

Louise - Feature

Louise Berger

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Hope - Editorial

Hope - Featured

Hope Lumsden-Barry

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Duc Ho

Duc Ho - Featured

Co-designing with youth to support better mental health outcomes in Arabic-speaking communities

YRC001 - Responding to the changing needs of a Council and its community

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YRC001 - Co-creating with the whole organisation

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YRC001 - Making strategy immediately tangible

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YRC001 - Inclusive and accessible design 

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We build enduring partnerships with the public sector to inform policy and deliver better service outcomes for Australians.  

Public Sector

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Roya - Editorial

Roya - Featured

Roya Azadi

Collaboratively designing a digital strategy for local government

CMTEDD001 - Testimonial 

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CMTEDD001 - Callout

CMTEDD001 - Supporting diversity in participation

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CMTEDD001 - Testing and experimenting

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CMTEDD001 - A robust and repeatable framework

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Dan Woods

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Leah - Editorial

Leah - Featured

Leah Pedroza

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Leah Baxter

Willow Berzin

Willow working from home and smiling towards someone off camera.

Building skills for artists and arts workers as part of ACT’s COVID-19 recovery and resilience

ESV002 - Supporting ESV through their transformation

ESV002 - Testimonial

ESV002 - A participatory and iterative approach to strategy design

ESV002 - Building capability and culture around CX 

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ESV002 - CX circle

ESV002 - A new Vision and Values tatement that sets an inspiring direction

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ESV002 - Driving actionable change through a CX Strategy roadmap 

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ESV - Roadmap

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The energy and environment sector is rapidly evolving to address emerging challenges. We’ve supported organisations to innovate, collaborate and plan for the future. 

Energy and Environment

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Eily - Editorial

Eily Williams

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Emily Hamilton - Editorial

Emily Hamilton

Co-creating a vision of a customer-centric future with Energy Safe Victoria  

VDJPR 1 - A foundation for a new strategy

CS VDJPR Testimonial

VDJPR 2 - Back to biosecurity basics

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VDJPR Case study slider

VDJPR 3 - Broad engagement on a tight schedule

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VDJPR - Small actions big impacts

VDJPR 4 - A statement that can move you

VDJPR Biosecurity statement

Australian rural countryside at dawn. Landscape in mist with long shadows.

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Charlotte McCombe - Editorial

Charlotte McCombe - Feature

Charlotte McCombe

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Charlotte Greally

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Ian - Editorial

Ian - Featured

Dr Ian Pollock

Co-designing a strategic narrative to bring cohesion to Victoria’s diverse biosecurity system

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An image of the Face Value application's opening screen. The background shows a human face, with dots on key facial landmarks.

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An image of the Face Value application's scenario screen. The image shows a person entering the public transport network via a turnstile. The text underneath the image explains that the scenario will explore a potential future of public transportation.

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An image of the Face Value application's camera screen. The image shows a ticketless entry interface for public transport.

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An image of the Face Value application. The image suggests that access to the public transport network has been denied based on the facial characteristics of the person attempting to enter.

Face Value - 4

Face Value - Slider

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Screenshot of the Face Value application. The image shows the assumptions that have been made about the faces of application users, including their gender, ethnicity, age and a range of psychological traits.

Face Value

The image shows a human face in the background and a list of characteristics assessed by an algorithm about that human face. The characteristics include age, aggressiveness, calmness, ethnicity, gender, introversion, responsibility and trustworthiness, along with values for each.

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An image of a person accessing the subway network at a turnstile with facial recognition.

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We work with organisations to improve access to education, create better community connections and support the expansion of human knowledge.

Education

Fair and equal access to justice is a key component of a thriving democracy and a functioning society. We’re building partnerships to help improve access to justice.

Legal and Justice

We are experienced digital product designers who can help with your digital experience, content and information architecture needs.

Product innovation

UX and UI design

Enabling conversations about the ethics of facial recognition technology

Work

Work

Defining the physical, cultural, and operational aspects for a new locally-grounded events centre

Co-designing with youth to support better mental health outcomes in Arabic-speaking communities

Collaboratively designing a digital strategy for local government

Building skills for artists and arts workers as part of ACT’s COVID-19 recovery and resilience

Co-creating a vision of a customer-centric future with Energy Safe Victoria

Co-designing a strategic narrative to bring cohesion to Victoria’s diverse biosecurity system

Enabling conversations about the ethics of facial recognition technology

Equipping NEMA staff to better support resilience-building in disaster-impacted communities

Improving youth wellbeing through a school-based mental health promotion program

Designing a beautiful digital experience for Bank Australia

A user experience strategy to improve access to justice at the Supreme Court

Bringing the worker voice to the mental injury claims process

Co-designing an urgent response to mental health and wellbeing needs during the COVID-19 pandemic

Designing sexual health education for the COVID-19 era

Enabling innovation in the Australian energy sector through systems design

Engaging an organisation to create their strategy for cultural safety

Making it easier to apply for the Disability Support Pension

Innovating everyday banking products together with ANZ

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