Work
Since our founding in 2013, we’ve worked across the public, private and not-for-profit sectors to deliver sustained change.
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Leapfrogging the competition with a superior adviser experience
AIA Insurance
Digitising Australia’s most important content style guide
Digital Transformation Agency
Designing a new service offering to fulfil a customer promise
Assemble Housing
A CX strategy to support people through the most difficult moments of their lives
Greater Metropolitan Cemeteries Trust
A website that does justice to the organisation it represents
St Kilda Legal Service
Improving the ticketing experience at MONA
Museum of Old and New Art
Collecting data and knowledge to improve conservation in Australia
Conservation Volunteers Australia
Creating an energy benchmarking tool for small business
AlphaBeta
Supporting people with disability in the criminal justice system
RMIT Centre for Innovative Justice
Developing a new model for end-of-life care in Victoria
Victorian Healthcare Association
Mapping the death of a loved one to improve government services
Digital Transformation Agency
Helping lawyers working with vulnerable people
Victoria Legal Aid
Creating a world-first framework for assessing refugee identities
Department of Home Affairs
Designing data to secure the future of Australia's critical infrastructures
Bureau of Meteorology
Using machine learning to connect researchers to new funding streams
University of Melbourne
Supporting community rehabilitation with co-design
Department of Premier and Cabinet
Driving business transformation with experience mapping
McMillan Shakespeare
Helping TransferWise enter the Australian market
TransferWise
Transforming service delivery in the disability sector
Scope Australia
Building HCD Capability through applied project experience
ANZ
Improving access to cultural and scientific collections
Creative Victoria
Evaluating service design in local government
City of Casey
Transforming the NDIS customer intake experience
Scope Australia
Understanding digital capability in the Australian government
Digital Transformation Agency
Finding a better way to fix a fine
Moonee Valley Legal Service
Making legal rights accessible to homeless young people
Youth Law
Exploring indigenous identity through design
RMIT | University of Melbourne
Designing sexual health education
Centre for Culture, Ethnicity and Health
Enabling community-led development in rural Myanmar
Asia-Resource Development
Contact us
If you're interested in working with us, just get in touch.
Email: hello@papergiant.net
Call: +61 (03) 9112 0514
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Melbourne (HQ)
Level 3
2 Russell Street
Melbourne,
VIC, 3000
Australia
Canberra
Level 3
17-21 University Avenue
Canberra
ACT, 2600
Australia
Paper Giant acknowledges the Wurundjeri and Boonwurrung people of the Kulin nation, and the Ngunnawal people as the Traditional Owners of the lands on which our offices are located, and the Traditional Owners of Country on which we meet and work throughout Australia. We recognise that sovereignty over the land has never been ceded, and pay our respects to Elders past, present and emerging.