VDJPR 1 - A foundation for a new strategy

VDJPR 2 - Back to biosecurity basics

CS-VDJPR003-02

CS-VDJPR003-03

CS-VDJPR003-04

CS-VDJPR003-05

VDJPR Case study slider

VDJPR 3 - Broad engagement on a tight schedule

CS-VDJPR003-06

VDJPR - Small actions big impacts

VDJPR 4 - A statement that can move you

VDJPR Biosecurity statement

CS VDJPR Testimonial

Australian rural countryside at dawn. Landscape in mist with long shadows.

CS-VDJPR003-01-Thumb

The energy and environment sector is rapidly evolving to address emerging challenges. We’ve supported organisations to innovate, collaborate and plan for the future. 

Energy and Environment

We build enduring partnerships with the public sector to inform policy and deliver better service outcomes for Australians.  

Public Sector

We work with not-for-profits and government agencies to understand communities and organisations, identify leverage points, and co-design solutions.

Social innovation

Community engagement

Co-design

Employee experience

Customer experience

Digital strategy

We bring design thinking and strategy together to create solutions to the complex problems organisations face.

Strategic design

International research

Market research

Social research

Design research

Paper Giant are expert mixed-methods researchers – as comfortable with ethnographic deep dives as we are running global surveys.

Research

HannahS-Headshot-100

Hannah-S-600

Hannah Stocks

Louise Berger - Editorial

Louise Berger - Feature

Louise Berger

Charlotte McCombe - Editorial

Charlotte McCombe - Feature

Charlotte McCombe

LottieG-Headshot-100

Lottie-600

Charlotte Greally

Ian Pollock editorial

Ian Pollock looks off to the side and smiles

Ian-Pollock

Ian Pollock

Duc Ho

A photo of Duc sitting casually. Shadows are being cast from the blind and are making a pattern on the wall behind him.

Duc Ho - Featured

Co-designing a strategic narrative to bring cohesion to Victoria’s diverse biosecurity system

UTS - Copy 1

An image of the Face Value application's opening screen. The background shows a human face, with dots on key facial landmarks.

Face Value - 1

An image of the Face Value application's scenario screen. The image shows a person entering the public transport network via a turnstile. The text underneath the image explains that the scenario will explore a potential future of public transportation.

Face Value - 2

An image of the Face Value application's camera screen. The image shows a ticketless entry interface for public transport.

Face Value - 3

An image of the Face Value application. The image suggests that access to the public transport network has been denied based on the facial characteristics of the person attempting to enter.

Face Value - 4

Face Value - Slider

Face Value - copy 2

Screenshot of the Face Value application. The image shows the assumptions that have been made about the faces of application users, including their gender, ethnicity, age and a range of psychological traits.

Face Value

The image shows a human face in the background and a list of characteristics assessed by an algorithm about that human face. The characteristics include age, aggressiveness, calmness, ethnicity, gender, introversion, responsibility and trustworthiness, along with values for each.

Face Value - mosaic 1

Face Value - copy 3

An image of a person accessing the subway network at a turnstile with facial recognition.

Face Value - Thumbnail

We work with organisations to improve access to education, create better community connections and support the expansion of human knowledge.

Education

Fair and equal access to justice is a key component of a thriving democracy and a functioning society. We’re building partnerships to help improve access to justice.

Legal and Justice

We are experienced digital product designers who can help with your digital experience, content and information architecture needs.

Product innovation

UX and UI design

ReubenS-Headshot-100

ReubenS-600

Reuben Stanton

ChrisM-Headshot-100

Chris-M-600

Chris Marmo

Niels Wouters - Editorial

Niels Wouters - Featured

Niels Wouters

Dean Gifford

Enabling conversations about the ethics of facial recognition technology

Bank Australia - Copy 1

A screenshot showing the personal banking options.

Bank Australia - Mosaic - 1

A screenshot showing the business banking options.

Bank Australia - Mosaic - 2

Bank Australia - Take Action - Mosaic

A screenshot showing different projects that Bank Australia invests in.

Bank Australia - Slider - 1

A screenshot showing what Bank Australia does and doesn't invest in.

Bank Australia - Slider -2

A screenshot showing the clean money movement.

Bank Australia - Slider - 3

Bank Australia - Slider

Bank Australia - Copy 2

A quote from a Bank Australia customer called Tristan Ceccato that says 'There's been too many examples of bank putting shareholders before customers.' There is a black and white illustration of Tristan to the right.

Bank Australia - Customer Quote

Customer stories were woven throughout the website.

Bank Australia - Customer - Mosaic - Right

Customer reviews were used to demonstrate Bank Australia's customer experience.

Bank Australia - Customer - Mosaic - Left

Bank Australia - Customer - Mosaic

Bank Australia - Copy 3

A screenshot of the mortgage calculator on the website.

Bank Australia Calculator - 2

A table that clearly displayed the fees, charges and discounts in a clear and transparent way.

Bank Australia - Calculator - 3

Bank Australia - Calculator

Bank Australia - Copy 4

Colour rules for Bank Australia's signature and secondary colours.

Bank Australia - Design Documentation - Colours

Hover states and every interaction was clearly documented for developers to use.

Bank Australia - Design Documentation - Hover States

Bank Australia - Design Documentation

Bank Australia - Copy 5

Bank Australia - Claire Waite

A screenshot of the mobile website. There is an image of wind turbines and a title that says 'where you put your money matters'.

Bank Australia - Thumbnail

We’ve helped some of the world's largest financial services to understand the behaviours of Australians, and designed strategies, services and products to suit.

Financial Services

User testing

Designing a beautiful digital experience for Bank Australia

Supreme Court of Victoria - 1. Supporting access

A visual of the Supreme Court website showing the landing page of the case confidence video series. A series of video's to help people built their confidence before heading into court.

SCV - Prototype - 1

A visual of the Supreme Court website showing a visual of the different areas of the supreme court with supporting content for each area.

SCV - Prototype 2

A visual of the Supreme Court website showing the key steps of the case process such as pre-commencement and commencement together with supporting content for users.

SCV - Prototype 3

A visual of the Supreme Court website showing an educational video designed to support people who are going to visit the court.

SCV - Prototype 4

SCV - Prototypes

Supreme Court of Victoria - 2. Helping registry staff

A page from the report showing the archetypes created as part of this project. These include the consolation seekers, unsure investigators, the confident conductors and the flustered professional.

CSV - Archetypes

SCV - Archetype Image

Supreme Court of Victoria - Archetypes Quote

Supreme Court of Victoria - 3. Prototyping with customers and staff

An image of an online collaborative tool being used for ideation as part of the co-design process.


 SCV - Miro

Supreme Court of Victoria - Process Quote

Supreme Court Victoria - 4. Building in organisation transformation

A diagram showing how the supreme court website could be an effective driver of self service by connecting with existing law firms, training and social channels.

SCV - Self Service

Supreme Court of Victoria - Excited quote

Supreme Court Victoria - 5. Switching to remote research and design

Roya Azadi, Strategy Director, and Reuben Stanton, Managing Director, stand in front of two white board sharing findings as part of the Supreme Court of Victoria project.

SCV - Working

Journey mapping

Service prototyping

We are expert service design and innovation practitioners who partner with organisations to transform service delivery and customer experiences. 

Service design

Product strategy

MVP design

RoyaA-Headshot-100

RoyaA-600

Roya Azadi

JessA-Headshot-100

JessA-600

Jess Allison

BonnieG-Headshot-100

Bonnie-Graham-600

Bonnie Graham

A user experience strategy to improve access to justice at the Supreme Court

Beyond Blue - 1. Responding to mental health

A screenshot from the community platform used as part of the remote research process

Beyond Blue - Community Platform

Beyond Blue - 2. Building trusted relationships

A co-design worksheet showing the ideation process the participants were going to undertake

Co-design Worksheet 1

An idea generation worksheet that participants used with 4 idea spaces and instructions.

Co-design Worksheet 2

Beyond Blue - Co-design toolkits

Beyond Blue - 3. Adaptability

Beyond Blue - Participant Quote

Beyond Blue - 4. Viable deliverables

A visual of a concept designed as part of the project - showing an app interface that helps people track their progress and access the support they need.

Beyond Blue - Concept 1

A concept designed as part of the project that shows a chat bot, an engaged community and video recordings of support sessions.

Beyond Blue - Concept 2

A concept designed as part of the project that shows matches for peer to peer support, wellbeing support being provide for classrooms and a personal hub detailing your access to different services.

Beyond Blue - Concept 3

Beyond Blue - Concepts

Beyond Blue - 6. Storytelling

Beyond Blue - Video Storybook

Beyond Blue - 7. Lasting impact

Beyond Blue - Client Quote

An illustration from the project showing a sailing boat travelling through calm waters - that was part of a visual metaphor used to explain people's experience of managing mental health issues.

Beyond Blue - Thumbnail

Mental health and wellbeing is woven throughout all of society and cannot be approached in isolation. We are proud to be one of many contributors in this important space.

Work

Co-designing a strategic narrative to bring cohesion to Victoria’s diverse biosecurity system

Enabling conversations about the ethics of facial recognition technology

Designing a beautiful digital experience for Bank Australia

A user experience strategy to improve access to justice at the Supreme Court

Co-designing an urgent response to mental health and wellbeing needs during the COVID-19 pandemic

Bringing the worker voice to the mental injury claims process

Designing sexual health education for the COVID-19 era

Enabling innovation in the Australian energy sector through systems design

Engaging an organisation to create their strategy for cultural safety

Making it easier to apply for the Disability Support Pension

Innovating everyday banking products together with ANZ

Leapfrogging the competition with a superior adviser experience

Evaluating the creative impact of a prototype workshop kit

Digitising Australia’s most important content style guide

Finding a better way to fix a fine

Designing a new service offering to fulfill a customer promise

A CX strategy to support people through the most difficult moments of their lives

A website that does justice to the organisation it represents

Subscribe to Paper Giant