Jen Vass

Delivery Principal


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Jen Vass has ten years of experience as a project and program manager, information architect, and user experience architect. She has worked nationally and internationally in the commercial sector, government, financial institutions, education, and startups. She has worked on product development, design, strategy, and research projects and has particularly in-depth experience in digital accessibility, placemaking, and the built environment.

In their early professional life, Jen worked in research, information science and architecture, user experience design, and digital accessibility. With broad sector and thematic experience in delivering and managing projects, Jen’s insight into client and project team needs is exceptional.

Jen understands their role as that of creating the space and structure in which true collaborations can occur between the project team, client, and broader community members. She does this by acting as a mediator and enabler — transparency and good communication underpin their projects to ensure a sound delivery practice and sustainable outcomes with long-term impacts.

Jen is the account manager for Bank Australia, supporting them across all their research, design and user experience activities. She has previously worked with Suncorp alongside architects, experience designers, researchers and employees to deliver an experience strategy and vision for their new headquarters; and with Australia Post to establish a more mature digital accessibility model for employees and users.

Jen has a Bachelor of Arts in History and Literature Studies, a Master of Information Management, and qualifications in Product Management.

Jen believes that community engagement and holistic research that listen to all voices in an equitable way are an underlying ethical stance that trends outcomes in the right direction—delivering projects that are inclusive, accessible, and provide social good.

Jen Vass

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