Paper Giant worked with the Digital Transformation Agency (DTA) to identify and unpack the critical factors that enable or inhibit digital capability uplift within the Australian Public Service (APS).
Digital technology is driving rapid change and creating significant impacts for consumers, workers, businesses and the broader economy, improving efficiency for businesses and government agencies, and providing new opportunities for innovation.
Businesses are increasingly being pressured to make ‘digital transformation’ a core component of overall businesses strategy. Due to lack of resources, lack of talent, and the pull of other priorities, digital transformation seldom meets expectation.
This can leave leaders wondering how their organisation can transcend these constraints and utilise digital skills to transform their processes, workforce skills and infrastructure to accommodate the needs of an increasingly demanding customer base.
The APS is a complex working system comprised of hundreds of agencies and departments, each with their own unique strategy, procedures, legacy, people, culture and infrastructure.
We explored the factors that contribute to an agency’s overall ability to embrace a new way of working, and the interlinking dependencies between each factor, in order to understand digital transformation across the Australian Public Service.
Our research focused on fourteen APS agencies and departments in Canberra, Sydney and Melbourne. We spoke to 66 employees, with varying professional backgrounds and experience. We discovered how capability was connected to the roles, responsibilities and relationship between leaders, manager and staff. In the process we identified key tactical areas that needed to be targeted.
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Paper Giant acknowledges the Wurundjeri and Boonwurrung people of the Kulin nation, and the Ngunnawal people as the traditional owners of the lands on which our offices are located, and the traditional owners of country on which we meet and work throughout Australia. We recognise that sovereignty over the land has never been ceded, and pay our respects to Elders past, present and emerging.