Reducing isolation with health technology

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Telstra Health were interested in how elderly and disabled people are addressing the deep issues of social isolation that come with ‘being in care’.

Photo of someone holding an iPhone in their hand which appears to be turned off

We worked with them to design and conduct a research project with health care clients living in regional Queensland, to inform the design and development of new digital products to combat depression that arises from social isolation.

With a particular focus on what role technology plays—or could play—in alleviating this social isolation.

Conversations in the community

To investigate this problem, we interviewed a range of elderly and disabled people in different living situations in the town of Toowoomba (a regional centre in Queensland, Australia).

In conversations about their healthcare, their technology use, their families and their lives, we uncovered insights regarding technology & accessibility, the importance of the moments of transition in care (especially health ‘milestones’) in affecting social isolation, and the importance of feeling independent whatever the current living situation.

We analysed the research collaboratively with Telstra Health so that we could design a strategy together.

Interestingly, age did not seem to be a factor in determining whether people used technology. Instead, a range of other factors, including living situation and family support were far more important in terms of determining the successful integration of technology into someone’s life.


  • The research was used by Telstra to form a social inclusion strategy for their MyCareManager product, which included patient-focused training and support.


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Call: +61 (03) 9112 0514


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Paper Giant acknowledges the Wurundjeri people of the Kulin nation as the traditional owners of the lands on which our office is located, and the traditional owners of country on which we meet and work throughout Australia. We recognise that sovereignty over the land has never been ceded, and pay our respects to Elders past, present and emerging.