Better products, services and policy are ones that lead to a more just, equal and sustainable society.
Our purpose
We help organisations create positive impact through work that considers the perspectives and lived experience of the people it affects.
More just
We believe an inclusive society requires fair, transparent, non-discriminatory and accountable products, services and policy. This includes procedural fairness, mitigating systemic injustice and access to remedies for injustice.
More equal
We believe in equal access to opportunity, equitable access to resources, and fairness of outcomes – as delivered to individuals, communities and society by organisations.
More sustainable
We believe in a world where organisations use our limited resources sustainably and build more stable and resilient communities across all of society.
Our principles
Our values are expressed through our principles and our ways of working. We pride ourselves on a culture of inclusiveness, client service and successful delivery.
We work:
Collaboratively
Real, lasting change is only made possible through collaborative approaches and excellent communication with communities, staff and stakeholders.
Transparently
All our engagements are designed around regular communication rhythms that respect individuals’ time and organisations’ existing rituals and practices. We make our work visible through regular work-in-progress presentations and shareable findings so you remain informed and engaged at every stage.
Iteratively
We employ flexible and agile methods to ensure our projects move smoothly, are correctly scoped, and allow for adjustments, pivots and re-alignments. We use an iterative approach, placing value on people and interactions over prescribed methods and tools. This allows our projects to respond to change.
Inclusively
We are proud of our reputation as ethical and inclusive practitioners, who have the skills necessary to engage diverse community members and stakeholders in appropriate and safe ways. Our team has specific skills and experience in working collaboratively and safely with people from culturally and linguistically diverse backgrounds, people with disabilities, justice-involved individuals, and Aboriginal and Torres Strait Islanders.
We are committed to Diversity and Inclusion and have an active, ongoing practice of Cultural Competence that informs how we work together and with others.
Our team
We have unrivalled expertise in design, research and strategy and are passionate about using our skills to work inclusively with organisations and communities.
Dr Reuben Stanton
Non-executive Director & Co-Founder
Dr Chris Marmo
CEO and Co-Founder
Ernez Dhondy
General Manager, Client Services
Dan Woods
General Manager, Business Operations
Jess Allison
Head of Business Operations
Cat Sutton-Long
Head of Practice and Capability
Bridget Kelly
Principal Research and Data
Hope Lumsden-Barry
Principal Designer
Rachel Podbury
Principal Strategic Designer
Hannah Stocks
Principal Strategy and Innovation
Dr Niels Wouters
Principal Researcher
Dean Gifford
Lead Designer and Technologist
Charlotte Greally
Lead Strategic Designer
Emily Hamilton
Lead Strategic Designer
Duc Ho
Lead Visual Designer
Yen Eriksen
Senior Service Designer
Eily Williams
Resourcing and Operations Lead
Dr Ian Pollock
Senior Design Researcher
Natasha Sutila
Senior Researcher
Leah Pedroza
Senior Employee Experience Manager
Jacinta Manivong
Marketing Coordinator
Farhana Ismail
Design Researcher
Charlotte McCombe
Design Researcher
Open roles
Working at Paper Giant means working as part of a small, passionate, and supportive team of design practitioners.
Senior Project Manager
We are looking for a Senior Project Manager to join our team. Our ideal candidate has strong stakeholder management and negotiation skills and is a confident and influential communicator. Knowledge and experience of applying a variety of project management methodologies on complex, medium-to-large scale projects is essential.
Can’t see a position? We’re always looking for great people to join our team, so say hello by sending an email to careers@papergiant.net with a bit about yourself.